1. Overview & Scope
IKONNECT INDIA, a flagship initiative of Zeussuez IK India Private Limited ("Company", "we", "us", or "our"), is committed to protecting the privacy of our clients, website visitors, and users of our educational technology platforms.
This Privacy Policy applies to all services offered by IKONNECT INDIA including our website (ikonnectindia.com), School ERP platform, AI-powered growth tools, communication systems, and any other digital products or services we provide to educational institutions and their stakeholders.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please discontinue use of our services and contact us to request data deletion.
2. Information We Collect
2.1 Information You Provide Directly
- Name, designation, and contact details (phone, email, address) when you fill a form or register
- School or institution name, board affiliation, and location
- Login credentials for platform access
- Payment and billing information for service subscriptions
- Messages, feedback, and support requests submitted via our platforms
- Documents and files uploaded to our School ERP or compliance modules
2.2 Information Collected Automatically
- IP address, browser type, operating system, and device identifiers
- Pages visited, time spent, clicks, and navigation patterns on our website
- Referral source and search queries that led to our website
- Log data and error reports from our platform usage
- Cookies and similar tracking technologies (see Section 5)
2.3 Information from Third Parties
- Data from CBSE, UDISE+, SARAS, or other government portals where you have authorised integration
- Social media profile data if you connect a social account to our services
- Analytics data from our advertising and marketing partners
3. How We Use Your Information
We use collected information for the following purposes:
- To provide, operate, and maintain our educational technology services
- To process transactions and manage your subscription or service agreement
- To communicate with you about your account, updates, and support requests
- To send marketing communications, newsletters, and product updates (you may opt out at any time)
- To analyse usage patterns and improve our platform features and user experience
- To comply with legal obligations including CBSE, UDISE+, and other regulatory requirements
- To prevent fraud, abuse, and unauthorised access to our systems
- To generate anonymised reports and analytics for product development
4. Information Sharing & Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted vendors who assist in platform hosting, payment processing, email delivery, and analytics — under strict confidentiality agreements
- Government Compliance: With CBSE, UDISE+, SARAS, or other government bodies where you have authorised data submission as part of compliance services
- Legal Requirements: When required by law, court order, or government authority
- Business Transfers: In connection with a merger, acquisition, or sale of company assets, with prior notice to affected users
- With Your Consent: For any other purpose with your explicit consent
5. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience. These include:
- Essential Cookies: Required for login sessions and core platform functionality
- Analytics Cookies: Google Analytics and similar tools to understand website usage
- Marketing Cookies: Facebook Pixel, Google Ads tracking for advertising effectiveness
- Preference Cookies: To remember your language, region, and display settings
You can control cookies through your browser settings. Disabling certain cookies may affect platform functionality. See our Cookie Policy for detailed information.
6. Data Storage & Security
Your data is stored on secure cloud servers located in India and compliant with applicable data protection standards. We implement industry-standard security measures including:
- SSL/TLS encryption for all data transmission
- AES-256 encryption for sensitive data at rest
- Role-based access controls limiting data access to authorised personnel only
- Regular security audits and vulnerability assessments
- Automated backups and disaster recovery systems
While we take all reasonable precautions, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security but will promptly notify affected parties of any confirmed data breach.
7. Your Rights & Choices
You have the following rights with respect to your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Portability: Request your data in a structured, machine-readable format
- Opt-Out: Unsubscribe from marketing communications at any time
- Restriction: Request restriction of processing in certain circumstances
To exercise any of these rights, contact us at privacy@ikonnectindia.com. We will respond within 30 days.
8. Children's Privacy
Our services are designed for educational institutions and their adult administrators. We do not knowingly collect personal information directly from children under the age of 18. Student data processed through School ERP systems is done so under the authority and responsibility of the educational institution as the data controller.
If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information.
9. Third-Party Links
Our website and platform may contain links to third-party websites including CBSE, UDISE+ portal, Google services, and payment gateways. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you access through our platform.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify registered users of significant changes via email or in-platform notification. Continued use of our services after changes are posted constitutes acceptance of the revised policy.
The date of the most recent revision appears at the top of this page.
